Learn how the most common IT issues can be prevented.
Why do you need IT support? Sometimes when things go wrong with your IT, it can be an excuse for your staff to do…nothing. Even the most committed member of staff can use the opportunity for a little rest.
Downtime can affect the productivity and the morale of your employees. In turn this can effect company profits. Trying to fix IT support issues yourself or hoping a staff member can turn to Google and provide a fix can be a painstaking way of getting people back to work. It’s not only time consuming but risky too. Are your staff trained and qualified to maintain and protect the information technology in your office?
Outsourcing to a trusted Managed Services and IT support provider can help you minimise dramas and keep your organisation running like a well-oiled machine. Choose the right provider and you’ll not only save money but you’ll see a measurable increase in profits too.
We’ve invested in and built a state of the art Network Operations Center enabling us to provide 24/7 proactive monitoring of your network 365 days a year. Prestige Logic’s service desk follows a strong ITIL methodology and we are constantly striving to improve our processes.
You probably don’t care about ITIL or NOCs or 24/7 and we get that. What it does show is that we are serious about providing an IT Support service that we are proud of and we think you will be too.
Like you, we hate being passed from pillar to post when looking for help. Our service desk reduces the stress and complexity of all of this. Simple centralised management for user support, infrastructure management and third party engagement.
"Whilst writing to you, can I add that apart from one or two minor glitches, the new system is running superbly and I would like to take this opportunity (belatedly as it is) to thank you for the excellent job you have done for us and for the thoroughly professional way which you have gone about it. It is a pleasure working with you guys and I hope we can look forward to continuing our relationship with you in the years to come."
Trevor Box – Partner
"Prestige Logic have recently completed my website. I am delighted with the results. They were very professional, informative and helpful and always there to answer any of my questions. They have a great management team, well experienced staff and nothing was too much trouble for them. The finishing product of my website reached above my expectations and then some. Thank you for an excellent job would definitely work with Prestige Logic again."
John Paul – Director
"We have been working with Prestige now for over five years, having worked with other IT businesses on other projects who have been and gone, finding someone like Prestige who you can work with and who understand your needs, having real discussions in plain English rather than trying to astound you with technical terminology are worth their weight in gold. Have nothing but praise for Russ and his team, they will go the extra mile to support your business and we would and have recommended them to other businesses."
Chris Kulski – Operations Manager
"What was your biggest fear when considering using us? Did it come true? And if not, what happened instead? Size – would Prestige Logic have the capacity and breadth of knowledge to meet the requirements of a fast growing international organisation. We were reassured from our first meeting with Russell Snelson, CEO who took the time to listen and understand our business before recommending a custom solution that met our key needs and within our budget. Everything promised at that first meeting has been delivered to a high standard."
Graham Simmons – Chief of Staff
"Prestige Logic provides our firm with full reactive ICT support. The service we receive is of an exceptional standard, the team are extremely competent and deal with any issue we may have no matter how big or small. The service we receive has become invaluable to our firm and any issues which may arise are dealt with efficiently and with the highest priority to keep all our ICT systems operating smoothly."
Rachel Marsland – General Manager