Voice Over IP

Complete Hosted Communications Service For Your Business

With our hosted communication service, you can manage your phone calls easily and effectively. This reliable and proven service has extensive range of fixed and mobile capabilities that you can control via an easy-to-use web portal. You manage your environment easily while employees maximise their productivity.

Easily control your fixed/mobile telephony

• Never miss a call, wherever you are
• Free site-to-site calls and cheaper call rates
• Flexible working for better efficiency
• Improves customer contact experience
• Keep your existing numbers or get new ones
• Extend your business reach
• Built-in business continuity
• No hardware investment, no maintenance or running costs – only pay for what you use

Web Interface Features:  Easy to use interface, Administrator interface, Call recording and Auto Attendant.

You have a choice of handsets from a choice of manufactures and can be connected through an easy-to-use desktop client.

Expansion units and conference phones available.

BETTER TEAM WORKING

• Ad hoc Conference – convenient collaboration with your team.
• Hunt Groups – distributing calls across your team.
• Call Transfer – to any internal or external number.
• Common or customisable settings for sites, groups and departments.
• Call Park – hold call, pick up on another phone.
• Call Pick-up – answer a group member’s phone.
• Instant Group Call – efficient collaboration.
• Call Barge – aids training and support for call handlers.

IMPROVE YOUR COMPANY IMAGE

• Call Waiting – ensures you’re ready to take the next call.
• Music On Hold – promote your messages.
• Diversion Inhibitor – avoid calls being passed on and on.
• Auto Attendant – menu options for call routing.
• Enhance Your Brand – upload your company logo and specific adverts.
• CLI Flexibility – present any number you have permission to call on behalf of.

SECURITY AND FRAUD PREVENTION

• Call History – view all calls made, received and missed.
• Call Barring – bar unapproved call types.
• Authorisation Codes – allow access to phones.

WORK EFFICIENTLY

• Last Number Redial – for convenient repeat dialling.
• Click To Dial – easily make a call through user interface or client.
• Account Codes – assign calls to cost centres.
• Presence or Pre-set Availability Profiles – manage incoming calls.
• Anonymous Call Rejection or Selective Call Rejection – no more unwanted calls.
• Auto Callback – stay productive.
• Busy Lamp Keys – call your colleagues when they’re free.
• Do Not Disturb – show you are unavailable.
• Company Directory – available from the handset and up to 100 speed dials for your favourite numbers.
• Call Recording – for audit trails, compliance or training purposes.

MOBILE AND FLEXIBLE WORKING

• Call Forwarding – manage incoming calls effectively.
• Home Worker – take profiles and settings home.
• Voicemail – play a message from your desktop, save it or forward a copy to your entire team.
• One Number Anywhere and Sequential Ringing – never miss a call.
• Call Notify by Email – keep track of important calls.
• Hot-Desking – use your number and preferences on any enabled phone in your company.
• Remote Office – use your number and profile anywhere.

For advice and information about how we can help you with Complete Hosted Communications Service, Contact Us Today 0845 582 8080 or